WeekSlim Support
Have a question or suggestion? Email us — we usually reply within 3 business days.
Contact support
Email: [email protected]
Please include your device model, OS version, app version and a description of the issue.
FAQ
Do I need an account?
No. WeekSlim works without an account — just open it and start logging.
Where is my data stored?
Your logs are stored only on your device. We do not provide cloud sync, and our servers do not keep your logs.
How do I move my data to a new phone?
Export your logs as a JSON file in the App on your old phone, move the file to your new phone, then import it in the App there.
What happens if I delete the App?
Deleting the App removes all logs on the device, and they cannot be recovered. Export a backup first.
What does AI analysis send?
Only when you use the AI nutrition assistant is the meal text you enter or the photo you select sent to a third-party AI provider for processing. Your other logs are not sent. See the Privacy Policy.
Are AI estimates accurate?
AI estimates are for reference only and may differ from reality. You can edit the values.
How do I subscribe to or cancel WeekSlim Plus?
Subscriptions are paid through the App Store or Google Play. To turn off auto-renewal on iPhone, go to Settings → your name → Subscriptions. On Android, open Google Play → Payments & subscriptions → Subscriptions.
How do I get a refund?
Subscription payments are collected by Apple or Google. Please request a refund through the store’s refund process.
How do I restore my subscription on a new phone?
Tap “Restore purchases” on the Plus page in the App, signed in to the store with the same Apple ID or Google account you used to buy.
I’m not getting reminders.
Check that notifications for WeekSlim are allowed in system settings, and check the reminder times in the App.
Will the App give me medication or dosage advice?
No. WeekSlim is a personal record tool and does not give medical advice. The GLP-1 injection log mode only helps you keep your own records — follow your doctor’s instructions.
WeekSlim is a personal record tool and does not provide medical advice. For health questions, consult a doctor or qualified healthcare professional.